Refund & cancellation policy

Last updated 15 October 2026

To be completed before launch: registered business name, registered address, support email, support phone, GSTIN, FSSAI licence number. Payment gateways review these pages before activating an account.

Cancelling an order

You can cancel any order before it is dispatched. Write to us with your order number (it looks like SG-XXXXXX) and we refund the full amount to your original payment method.

Returns

Ghee is a food product, so opened or delivered jars cannot be returned for change of mind.

Damaged, leaking or wrong items

If your order arrives damaged, leaking, or is not what you ordered, tell us within 48 hours of delivery with your order number and a photo. We will send a replacement or give a full refund, whichever you prefer.

Refund timelines

Approved refunds are issued to the original payment method within 2 business days. Your bank or UPI app usually shows the credit within 5–7 business days after that.